Who will be the chatbot’s users?
Your user should be kept in mind when you construct the chatbot since this will enable you to choose the proper features and functionality and create human-like interactions.
To create a chatbot that is user-friendly, it could be useful to provide the answers to the following questions:
what sorts of issues do your consumers want to solve?
Do they prefer voice communication over text or messaging when interacting with your brand?
Do they get in touch with you through your website, phone, social media applications, or another website?