The managed services model is the process of proactively outsourcing business processes to reduce the costs of maintaining a process in-house. Managed services are the outsourcing of your company’s information technology management and maintenance to an external provider. In the most simple terms, it’s paying another company to look after it matters in your business.

A managed services provider often referred to simply as an MSP, is a company external to your business responsible for providing its services to you. Following are only a few examples of what is included in managed it services. An MSP proactively works to maintain the technology in your business, offers remote support, creates its disaster recovery plans, and develops business continuity solutions. Connected platforms are one of such managed, service providers, in India.

One of the primary benefits when working with a managed services provider is cost reduction in your business. Working with an MSP improves your business operation by letting your staff focus on their work, instead of dealing with its problems. An MSP is proactive; they anticipate problems and fix issues before they happen. For a predictable, ongoing fee, managed services enable your business to have ongoing, professional support without the need and the overheads of keeping a team of its professionals on your payroll.

Absolutely. You can guarantee that your data will be secure if the outsourcing provider is compliant based on the latest security certifications: PCI & HIPAA, soc I, and soc 2 type 2. Cgs holds these certifications across all our bpo sites to ensure optimum security and reliability.

Yes. When you outsource to Softlabx you be assured of saving more than 40-50% of your operating costs. Although we provide our customers with cost-competitive services, we do not compromise on quality. Outsource now and get access to quality solutions while cutting down costs.

The two terms are often taken to mean the same thing; indeed, both models are closely related to each other with one marked difference between the two. In this case, outsourcing means sourcing service or a product from a third party without them managing the supplied solution on your behalf. In this instance, you may need to hire and maintain a team of in-house professionals to look after everything. Conversely, in managed services, the third party both supplies and operates the service – there is no need for an in-house team.

An MSP works remotely where possible. At connected platforms, where necessary, we will send technicians to your location as required.

You might think that managed services are for big enterprises with large budgets, but you could not be more wrong. At connected platforms, we support smes primarily, that is small to medium enterprises. In other words, small businesses like yours!

Yes. We sign non-disclosure agreements and service level agreements for every customer who outsources to Softlabx. Outsource to Softlabx and experience worry-free outsourcing.