Chatbot
Overview
Chatbot
In today’s connected world, customers want answers quickly. Our chatbot as a service offering enables you to provide a better customer experience quickly with an initial set of capabilities such as answering faqs, collecting feedback, and more. Building a chatbot with our “as-a-service” approach means you’ll get the capabilities and expertise required to build a proof of concept within days, so your chatbot solution can be implemented much faster. Best of all, we have various categories of “as-a-service” bots available, which include targeted features in each category.
Save time and money
Chatbots automate conversations that would otherwise need an employee to handle. As more visitors flock to your website, the number of your inbound messages may grow by leaps and bounds. Instead of having your representatives spend scads of hours answering queries, you can deploy a chatbot and get the same work done more efficiently.
Generate qualified leads
Chatbots use appropriate questions to gather the right kind of information needed to filter out unqualified prospects. This way your sales representatives get qualified leads without answering the same set of questions over and over again.
Guide users to the right source
Your visitors may not always know the right place to find information. In fact, they may not even be certain of what exactly they are looking for. Chatbots can accomplish such tasks very well. They can ask the right kind of qualifying questions and route users to the appropriate place, be it a product page, a user guide, or the career section of your website.
Create a 24*7 support system
Your customers may expect a reply within a few hours of posting the query. However, most of the brands typically take up to 10 hours to respond. With chatbots, someone is there to answer their queries when none of your representatives is active. What’s more, chatbots offer instant answers even during emergencies!
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We understand the design requirements of the internet ecosystem and our prosecution is largely professional. Our platoon is largely flexible that takes your requirements into consideration and designs results that fit your hand in glove. Having worked with global brands of different nature we’ve a robust exploration platoon to gather marketing intel before we do. We know just what you need to be the coming unicorn.
Top most popular FAQs about Chatbot
What is a Chatbot?
In simple terms, a chatbot is an artificial intelligence (AI) based computer program that can interact with a human either via voice or text through messaging applications, websites, mobile apps, or the telephone. These digital assistants can understand user requests and give prompt relevant answers.
Chatbots are one of the most advanced technologies that revolutionize how humans communicate and interact with machines.”
Who will be the chatbot users?
During the chatbot design process, it is important to keep your user in mind as it will help you define the right chatbot features, functionality and build human-like interactions. It might be helpful to answer the following questions to design a user-friendly chatbot — what kinds of problems do your users seek a solution for? Are they more likely to use text/messaging or voice to communicate with your brand? Do they contact you via your website, phone, social networking apps, or some other site?
How long does the implementation of a chatbot take?
It depends on the complexity of the client’s requirements. Our current record is 4-6 weeks to build an average simple bot. However, in more complex scenarios, where the client requirements are not clear or there is a need for multi phases of building, it might take 2-3 months.
Are your chatbots multilingual?
At Softlabx, we deliver multilingual support at scale and automate customer service in both English and Arabic. Our chatbots are trained to decipher different Arabic dialects, understand exactly what the user wants and respond naturally and accurately.
How easy is it to build my own chatbot?
With our ai-powered tools, building your own chatbot is quite easy! All you have to do is choose your chatbot platform, connect your chatbot with your business account and add a workflow to start chatting with your current and prospective customers.
Are chatbots new?
No. Conversational chatbots have been around for decades now. In the past, there have been many unsuccessful attempts to build a chatbot that successfully mimics human conversation. The first chatbot ever designed was in 1966 by MIT professor Joseph Weizenbaum- it was called Eliza and was developed to interact with people as a therapist. Following Eliza, other chatbots have been developed like a parry in 1972 by American psychiatrist Kenneth Colby, jabberwocky in 1988 by developer Rollo carpenter, dr. Saito in 1992 by creative labs, and Alice in 1995 by Richard Wallace.
What information sources will the chatbot use?
In order for a chatbot to function properly, it is crucial for the program to access your business data, whether from your existing knowledge base, website, internal databases, existing documents, reservation systems, shipping information, product inventories, or other sources of information.
Once you have determined which data sources will be needed to answer the question asked, you can identify how the bot will access each source in order to interact with the user in a meaningful way. Will you need to make your existing sources available? Is there an open API you can use?
What kinds of questions should the chatbot be able to answer?
Chatbots are designed to respond to the most frequent customer requests and use cases. It is important to focus on mastering these questions before adding new functions and conversations later on.
Remember to list all the common questions and prioritize them with regard to the volume and complexity of each required response.
What channels do about chatbot support?
Our chatbots are omnichannel, which means you can engage your customers where they spend most of their time and connect your conversational app to the tools and applications that your customers already use.
The following are examples of channels that our chatbots support to interact with your current and prospective customers:
Your website.
Your mobile app.Facebook Messenger.
Facebook Messenger.
WhatsApp.
Slack.Telegram.
Telegram.
Hangouts.
How can Softlabx chatbots help me with customer service?
Our chatbots can greet your visitors by their name, place orders for your customers, offer a helping hand with product availability, update on order status, answer faq questions, collect leads and even save forms!
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